Accessibility in Design Systems and DesignOps

This is a case study about my experience of learning how to research, design and build accessible web components, then scale their impact through a design system.


Scaling accessibility and inclusive design across the largest bank in Canada, RBC. 


Rather than everyone individually fixing the same accessibility problems, a design platform enables an organization to propagate accessible components and documentation at scale. Requirements, standards and best practices are multiplied outwards saving time and money for product teams using the platform.


I spent 3 years helping the design platform team to ensure was built with accessibility and inclusion in mind.


RBC's design platform is a collaborative effort that leverages the wisdom of designers, and developers throughout the organization, working towards the common vision of unifying design and front-end development across RBC. The platform is currently used by various product teams across RBC; the main consumers are designers, developers and quality engineers.

  • Facebook
  • Twitter
  • LinkedIn
  • Medium

© Alicia Jarvis, 2021

IAAP CPACC small circular badge and horizontal name logo for International Association of Accessibility Professionals (IAAP) Certified Professional in Accessibility Core Competencies (CPACC) certification. To the left is a dark blue circle with three lines of centered white text that read: IAAP Certified CPACC. There is a smaller red circle that surrounds the dark blue inner circle that designates the CPACC certification color scheme. To the right, three lines of dark blue text. Top text reads Certified Professional, second line reads in Accessibility Core Competencies, third line reads International Association of Accessibility Professionals.
Scrum Alliance Certified Scrum Master