Previous and Current Work
Inclusive Design @ RBC
Inclusion By Design
Challenge: Embed Accessibility into Design
Approach: First, I defined what the difference was between Inclusive Design and Accessible Design. Then I worked with the practice leads for Design Research, Design Strategy, Content Design, Visual Design and Interaction Design to better understand the roles and responsibilities of their practices.
From there, I co-created the Accessibility & Inclusive Design Guild and worked with the design systems team to develop accessible components at scale, along with comprehensive toolkits and resources for design and development teams across the enterprise.
I have many more initiatives to showcase and discuss. Drop me a line if you’re interested in learning more.
Accessibility Service Centre re-brand.
Challenge: Re-brand the "Special Needs Centre", which is a dedicated call centre in Montreal.
Approach: First, we reached out to the disability community and, analyzing the existing web page and services, we summarized pains and outlined opportunities for improvement. We sketched a few ideas and collaborated with internal partners.