My Portfolio

Digital Accessibility @ Scotiabank

Make things all people love

Challenge:  Empower teams to adopt accessibility and inclusive design best practices

Approach:  We built relationships with partners across the bank through  pragmatic training, consulting, tools, and resources. 

Inclusive Design @ RBC

Inclusion By Design

Challenge:  Embed Accessibility into Design

Approach:  First, I defined what the difference was between Inclusive Design and Accessible Design. Then I worked with the practice leads for Design Research, Design Strategy, Content Design, Visual Design and Interaction Design to better understand the roles and responsibilities of their practices.  

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From there, I co-created the Accessibility & Inclusive Design Guild and worked with the design systems team to develop accessible components at scale, along with comprehensive toolkits and resources for design and development teams across the enterprise.

Accessibility in Design Systems and DesignOps Case Study

Bell.ca/accessibility

Accessibility Service Centre re-brand.

Challenge:  Re-brand the "Special Needs Centre", which is a dedicated call centre in Montreal.

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Approach:  First, we reached out to the disability community and, analyzing the existing web page and services, we summarized pains and outlined opportunities for improvement. We sketched a few ideas and collaborated with internal partners.