Previous and Current Work
Digital Accessibility @ Scotiabank
Barrier-free banking for seniors and people with disabilities
Challenge: Empower teams to adopt accessibility and inclusive design best practices
Approach: We built relationships with partners across the bank through pragmatic training, consulting, tools, and resources.
Inclusive Design @ RBC
Inclusion By Design
Challenge: Embed Accessibility into Design
Approach: First, I defined what the difference was between Inclusive Design and Accessible Design. Then I worked with the practice leads for Design Research, Design Strategy, Content Design, Visual Design and Interaction Design to better understand the roles and responsibilities of their practices.
From there, I co-created the Accessibility & Inclusive Design Guild and worked with the design systems team to develop accessible components at scale, along with comprehensive toolkits and resources for design and development teams across the enterprise.
Bell Accessibility Services Centre Rebrand
Challenge: Re-brand the "Special Needs Centre", which is a dedicated call centre in Montreal.
Approach: First, we reached out to the disability community and, analyzing the existing web page and services, we summarized pains and outlined opportunities for improvement. We sketched a few ideas and collaborated with internal partners.
I have many more initiatives to showcase and discuss. Drop me a line if you’re interested in learning more.