Hi, I'm Alicia.
I'm a professional problem solver.
Senior Technical Product Manager
​By day, you'll find me enabling and empowering teams at Bell Canada. I solve problems at the intersection where business goals, human needs, and technology meet. In my spare time, you'll find me on the Board of Directors for Access 2 Accessibility and the Universal Design Network of Canada; as well as, engaging with the accessibility and design communities and, taking on passion projects like the A11y Project.
I am an IAAP Certified Professional in Accessibility Core Competencies and I am also a Certified Scrum Master.
Professional Problem Solver
Generally speaking, If you ask me what I do, I am a profesional problem solver. I study behaviour and trends to help clients deliver innovative products and services that delight. Driven by a deep curiosity about the interactions between humans and technology, I take a human-centered, big-picture approach — applying skills that I've learned and applied since my membership with The War Amps; as well as, the completion of my Bachelor with Honours degree in Criminology from York University.
Inclusive Service Designer
I re-branded the Accessibility Services Centre at Bell, founded the Diversability at Bell employee resource group, and created the Inclusive Design practice at RBC because as a woman living with disabilities, I think all people deserve to be treated as valuable customers and team members, not treated as just a legal checkbox or a risk to be mitigated.
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