Hi, I'm Alicia.

I'm a professional problem solver.

Senior Digital Accessibility Specialist

By day, you'll find me enabling and empowering teams at Scotiabank Digital Factory. I solve problems at the intersection where business goals, human needs, & technology meet. By night, you'll find me taking on passion projects alone or with like-minded individuals..

I am an IAAP Certified Professional in Accessibility Core Competencies and I am also a Certified Scrum Master. 

Digital Inclusion Strategist & Researcher

Generally speaking, If you ask me what I do, I am a digital inclusion strategist and researcher. I study behaviour and trends to help clients deliver innovative products and services that delight. Driven by a deep curiosity about the interactions between humans and technology, I take a human-centered, big-picture approach — applying skills that I've learned and applied since my membership with The War Amps; as well as, the completion of my Bachelor with Honours degree in Criminology from York University.

Value Creator in Inclusive Markets

I created the Inclusive Design Practice at RBC because as a person with a disability, I think all people deserve to be treated as valuable customers, not treated as just a legal checkbox or a risk to be mitigated.