Hi, I'm Alicia.
I'm a professional problem solver.
Senior Product Manager
By day, you'll find me enabling and empowering teams at Bell Canada. I solve problems at the intersection where business goals, human needs, and technology meet. In my spare time, you'll find me on the Board of Directors for Access 2 Accessibility, and engaging with the accessibility and design communities; as well as, taking on passion projects like the A11y Project.
I am an IAAP Certified Professional in Accessibility Core Competencies and I am also a Certified Scrum Master.
Diversity, Equity & Inclusion Strategist & Researcher
Generally speaking, If you ask me what I do, I am a diversity, equity & inclusion strategist and researcher. I study behaviour and trends to help clients deliver innovative products and services that delight. Driven by a deep curiosity about the interactions between humans and technology, I take a human-centered, big-picture approach — applying skills that I've learned and applied since my membership with The War Amps; as well as, the completion of my Bachelor with Honours degree in Criminology from York University.
Inclusive Designer
I re-branded the Accessibility Services Centre at Bell and created the Inclusive Design Practice at RBC because as a person with a disability, I think all people deserve to be treated as valuable customers, not treated as just a legal checkbox or a risk to be mitigated.